FAQS
District Race is an exciting exploration event that turns your city into a playground.
Using the District App, you’ll compete against others to collect checkpoints and complete challenges spread across the city.
It’s a race against the clock, and the team that scores the most points wins.
Check out our website to find your local race. We have new events being added all the time, so follow our social channels for the latest updates.
District Race tickets are sold as strictly non-refundable and refunds are not offered under any circumstances. Please find our full refund policy at exploredistrict.com/refund-policy
Our Ticket Exchange Policy ensures that all tickets can be fully exchanged, so it's easy to switch to another District Race event. To exchange your ticket, please contact us at explore@districtrace.com
There’s no limit to team size, and the team category is based on the average points scored. For example, if your team has three members, the team score is calculated by adding up the points of all three members and dividing the total by three.
First, please check your email spam folders and search for "Explore District" in your email box.
If you still can't locate our email, please contact us at explore@districtrace.com with your full name and the email address used to place the order, and we will be happy to resend it for you.
Absolutely, this is an activity for the whole family. The event is however in an uncontrolled urban environment, so parental supervision is important at all times.
Our events usually proceed as scheduled, even in inclement weather, unless we determine that it's unsafe to do so. In such cases, we will notify you through the app and email.
If you prefer to postpone your participation, our Ticket Exchange Policy allows you to exchange your ticket for a future event instead. For further assistance, please email us at explore@districtrace.com.
Yes! If you can't attend the event for any reason, you may transfer your ticket to another person.
One week prior to the event, we'll send you the event instructions. Simply forward these instructions to the new player, and they'll have everything they need to participate in the event.
To ensure you get the best experience when using the app, please ensure you have a minimum of the below phones/operating systems:
iPhone - iPhone 7, iOS 11
Android - 6.0
Please note that for Android devices the app is avialable only on the Google Play store, and not the Huawei Gallery. Therefore certain Huawei devices will not be able to access the District App. Please ensure you have access to Google Play Store, and can download the app, before purchasing a ticket.
ANY OTHER QUESTIONS?
If you have any additional questions that were not addressed above, please feel free to contact us by sending an email to explore@districtrace.com.
